Massachusetts Disability Indicator Program

The Massachusetts Disability Indicator Program offers a free, voluntary service that alerts 9-1-1 personnel that an individual with a disability lives in the home and may have unique safety, communications or other needs in case of an emergency.

If you, or a member of your family, has a disability and a landline telephone service, you may qualify to have a unique code appear during 9-1-1 calls to indicate to emergency services that you may require special assistance.

When 9-1-1 is dialed from a landline telephone (cell phone not valid for this service), the 9-1-1 system automatically displays the caller’s name, address and telephone number on the call taker’s screen.

Once the Disability Indicator Form is submitted to the 9-1-1 Municipal Coordinator, the 9-1-1 Municipal Coordinator signs and submits the form to the 9-1-1 service provider for entry into the 9-1-1 location database.

For more information contact the State 9-1-1 Department @508-828-2911

Open Monday – Friday 8am – 5pm

To download the Disability Indicator Form to go:

https://www.mass.gov/doc/disability-indicator-form/download